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Full-time Patron Services Associate
Santa Rosa Symphony Association is accepting resumes from personable, detail-oriented customer service professionals who love people and the arts to work in our Patron Services Ticketing office. This key position interfaces with members of the community, board and donors in our downtown box office and onsite box office at the Green Music Center during performances.
 
The perfect candidate is passionate about providing excellent customer service, is an energetic self-starter with impeccable phone etiquette and professional interpersonal skills who is proficient and accurate with database management, and can easily master our ticketing software. Must also be proficient in MS Office.
 
To succeed in this position, candidates should have exceptional communication, computer and problem-solving skills. You should be resourceful, adaptable and organized with the ability to build rapport with patrons.
 
Patron Services Responsibilities include, but not limited to:

  • Answering phones and assisting patrons who walk into the Patron Services office with ticket transactions including season ticket package and single ticket sales
  • Coordinates and manages several marketing campaigns
  • Analysis and tracking of sales data
  • Organizing volunteers for concerts
  • Preparing mailings
  • Reconciling daily transactions
  • Coordinating with private bus company for bus-riding patrons
  • Additional administrative duties

 
Patron Services Requirements/qualifications:

  • Minimum one year customer service experience in similar industry
  • Exceptional verbal, listening and written communication skills
  • Minimum one year database management experience
  • Ability to build rapport with patrons and donors
  • Detail-oriented self-starter who can work independently and as part of a team
  • Proficiency in Microsoft Excel, Word and Outlook


Position Details:
Full-Time permanent, non-exempt position
Hours 9 am - 5 pm, M -F in downtown Santa Rosa office with additional weekend day and/or evening hours as needed to provide ticket services at concerts and special events at performance venues.
 
Compensation: Salary $34,000 + comprehensive benefits including medical, vision and dental coverage, long-term disability insurance, 401(k) and generous time off policy

To apply, email a cover letter and resume. No phone calls please. Deadline for applications is May 31.

 
About the Santa Rosa Symphony
Santa Rosa Symphony, the Resident Orchestra of the Green Music Center, is the third-oldest professional orchestra in California, and the largest regional symphony north of Los Angeles. Francesco Lecce-Chong, who begins his tenure this coming season, is the fifth Music Director in the organization’s history. The Santa Rosa Symphony (SRS) is committed to core values of artistic excellence, innovative programming and community service. This year the SRS infused the local economy with more than $4 million.
 
Currently in its 91st season, the Symphony’s performance schedule includes 21 Classical Series concerts, 7 Discovery Dress Rehearsal concerts, a 3-concert Family Series and a 4-concert Pops Series, as well as special concerts. The Symphony is recognized for having one of the most comprehensive music education programs in California, serving nearly 30,000 youths annually.
 
Collaborations with schools and organizations across Sonoma County have gained SRS national attention and support. Awards include an American Symphony Orchestra League MetLife Award for Community Engagement and a first place award for adventurous programming in the 2012-2013 season from the American Society of Composers, Authors and Publishers (ASCAP).
 

AUDITIONS

There are no auditions at this time.




Banner photo by Colin Talcroft

Contact Us

Santa Rosa Symphony
Administrative Office:
50 Santa Rosa Ave
Santa Rosa, CA 95404
Administration: (707) 546-7097

Patron Services Hours: 
M-F - 9:00 AM – 5:00 PM
W – 10:30 AM – 5:00 PM
Closed Saturdays & Sundays
Patron Services: (707) 546-8742