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Resident Orchestra at the Green Music Center

Current COVID-19 protocols

At the Santa Rosa Symphony, the health and safety of our guests, artists, staff and volunteers always comes first. With this in mind, the Symphony will follow the most current state and local safety requirements. These governmental health and safety regulations, in this collective effort to put the pandemic behind us, may still be subject to change. Accordingly, we are unable to guarantee, in advance, the exact protocols you may be required to follow on the date of your ticketed performance. We will keep patrons informed via email communications and on this webpage with any new mandate or protocol. Please make sure you are receiving our emails and continue to check this webpage for the most up-to-date protocols before arriving at Weill Hall. We rely on your patience and your trust.

Effective September 20, 2021 – November 1, 2021, all patrons attending indoor events of 1,000 or more people are required to wear a mask and show either proof of vaccination or negative COVID test results prior to event, per California Department of Public Health requirements issued on August 18, 2021. For complete details, as it pertains to upcoming Santa Rosa Symphony concerts, please read the information below.
 



REQUIRED FOR October 2, 3, & 4, 2021 – Elgar & Mozart:

Ages 12 & up;

  • Masks are required 
  • Photo ID is required

And one of the following:

  • Proof of vaccination - name on card must match photo ID.
  • Negative COVID PCR test (taken within 72 hours prior to performance) - name on the test results must match photo ID.

No one will be admitted without a mask, photo ID and either proof of vaccine or negative COVID-19 PCR test. No exceptions.


Please stay home if...

  • You are sick or have any of the following symptoms: fever, sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting.
  • You’ve been in close contact with an individual diagnosed with COVID-19 or exhibiting COVID-19 symptoms within the past 14 days.
  • You’ve been directed to self-isolate or quarantine by a health care provider or public health official.
  • You are awaiting the results of a COVID-19 test.
 

*Discovery Rehearsal at 2:00 pm: Children between 7-11 years of age may attend and will be required to wear a mask.


 

 

MASKS

Masks are required. Per order of the Health Officer of the County of Sonoma C19-25, all individuals are required to wear face coverings, regardless of vaccination status, while at a Santa Rosa Symphony concert at the Green Music Center.

Under the Order, a face covering must be well-fitted to an individual and cover the nose and mouth especially while talking, consistent with the guidance of the California Department of Public Health (CDPH). An acceptable face covering does not include a scarf, ski mask, balaclava, bandana, turtleneck, collar, or single layer of fabric or any mask that has an unfiltered one-way exhaust valve.
 

PROOF OF VACCINATION

Fully vaccinated means that you have had, at least 14 days prior to the performance, the prescribed two doses of the Pfizer or Moderna COVID-19 vaccine or one dose of the Johnson & Johnson COVID-19 vaccine.

Acceptable forms of proof include:

  • The original CDC Vaccination card.
  • Digital COVID-19 record from myvaccinerecord
  • A printed copy of the attendee’s CDC vaccination card.
  • A photo of the attendee’s CDC vaccine card stored on a phone or electronic device.
  • Documentation of full vaccination from a healthcare provider.

A photo ID is also required and the name must match the vaccination card.


 

PROOF OF NEGATIVE COVID-19 PCR TEST

The Santa Rosa Symphony will accept a negative COVID-19 PCR test taken within 72 hours of the performance start time.
 
Acceptable forms of proof include:

  • Negative COVID-19 PCR test results (taken within 72 hours).
  • An electronic copy on a smartphone.

A photo ID is also required and the name must match the negative COVID-19 PCR test results.

 

PLEASE SELF-ASSESS YOUR HEALTH

In addition to the above requirements, we ask that all patrons follow CDC guidelines by staying home if experiencing any undiagnosed symptoms that could be an indication of COVID infection. Symptoms include, but are not limited to cough, fever, chills, fatigue, muscle or body aches, loss of smell, shortness of breath. See the CDC list of all symptoms here.

 

LIABILITY

An inherent risk of exposure to COVID-19 exists in any public place where people are present. By purchasing a ticket to a live Santa Rosa Symphony performance at the Green Music Center, you agree that you have voluntarily assumed these risks and you voluntarily waive all claims and potential claims.

 

RESOURCES

  • For more information and FAQ about the COVID-19 vaccination, please visit the CDC website.
  • To find a vaccination clinic or make an appointment, visit myturn.gov or call (833) 422-4255 to schedule an appointment.
  • The Sonoma County COVID-19 resource page includes links for testing and vaccination.
 

TICKET OPTIONS

If you are unable to meet the requirements for entry or you are experiencing COVID-related symptoms, you have the following ticket options.

  • For October, November and December concerts, you may exchange your tickets for an exclusive access link to the YouTube version, released 10 days after the concert.
  • Convert your tickets into a donation.
  • Convert your tickets into a gift certificate that you may use for future Symphony concerts.
  • Request a refund.

Please note: The above ticket option requests must be made by Thursday at 5 pm prior to the concert weekend.

 

CONTACT SRS PATRON SERVICES

To discuss your ticket options or to confirm the email address we have on file for you, please call (707) 546-8742 or email tickets@srsymphony.org.
 
Hours: Monday-Friday: 9 AM - 5 PM | Closed Wednesday before 10:30 AM and Saturday & Sunday

Contact Us

ATTENTION: Symphony offices are currently closed due to COVID-19. Symphony staff, working from home, continue to monitor voicemails, email and mail.

Administrative Office:
50 Santa Rosa Ave, Suite 410
Santa Rosa, CA 95404
Phone:  (707) 546-7097

Patron Services:
Phone: (707) 546-8742
E-mail: tickets@srsymphony.org

 

Request A Season Brochure

tickets@srsymphony.org