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Current COVID-19 protocols


COVID-19 protocols are subject to change without notice. Please check this page frequently.


COVID PROTOCOLS for Family, Classical, DISCOVERY & Youth Ensemble concerts 2021-2022 Season

Masks are optional, but recommended.

Adults 18 +:
Photo I.D. and one of the following:

  • Proof of vaccination
  • Negative COVID PCR test (taken by a laboratory within 72 hours prior to performance)

The name on the document must match the photo I.D.

Ages 7-17:
No requirements.

Please stay home if...

  • You are sick or have any of the following symptoms: fever, sore throat, chills, cough, shortness of breath, congestion, nausea, or vomiting.
  • You’ve been in close contact with an individual diagnosed with COVID-19 or exhibiting COVID-19 symptoms within the past 14 days.
  • You’ve been directed to self-isolate or quarantine by a health care provider or public health official.
  • You are awaiting the results of a COVID-19 PCR test.

Click here for Ticket Policies regarding COVID-19.





Fully vaccinated means that you have had, at least 14 days prior to the performance, the prescribed two doses of the Pfizer or Moderna COVID-19 vaccine or one dose of the Johnson & Johnson COVID-19 vaccine.

Acceptable forms of proof include:

  • The original CDC Vaccination card.
  • Digital COVID-19 record from myvaccinerecord
  • A printed copy of the attendee’s CDC vaccination card.
  • A photo of the attendee’s CDC vaccine card stored on a phone or electronic device.
  • Documentation of full vaccination from a healthcare provider.

A photo ID is also required and the name must match the vaccination card.



The Santa Rosa Symphony will accept a negative COVID-19 PCR test taken within 72 hours of the performance start time. 
Acceptable forms of proof include:

  • Negative COVID-19 PCR test results (taken within 72 hours). The test must be conducted by a laboratory. 
  • An electronic copy on a smart device.

A photo ID is also required and the name must match the negative COVID-19 PCR test results.



In addition to the above requirements, we ask that all patrons follow CDC guidelines by staying home if experiencing any undiagnosed symptoms that could be an indication of COVID infection. Symptoms include, but are not limited to cough, fever, chills, fatigue, muscle or body aches, loss of smell, shortness of breath. See the CDC list of all symptoms here.



An inherent risk of exposure to COVID-19 exists in any public place where people are present. By purchasing a ticket to a live Santa Rosa Symphony performance at the Green Music Center, you agree that you have voluntarily assumed these risks and you voluntarily waive all claims and potential claims.



  • For more information and FAQ about the COVID-19 vaccination, please visit the CDC website.
  • To find a vaccination clinic or make an appointment, visit or call (833) 422-4255 to schedule an appointment.
  • The Sonoma County COVID-19 resource page includes links for testing and vaccination.



If you are unable to meet the requirements for entry or you are experiencing COVID-related symptoms, you have the following ticket options.

  • Exchange your tickets into another concert.
  • Convert your tickets into a donation.
  • Convert your tickets into a gift certificate that you may use for future Symphony concerts.
  • Tickets are non-refundable.

Please note: The above ticket option requests must be made by Thursday at 5 pm prior to the concert weekend.



To discuss your ticket options or to confirm the email address we have on file for you, please call (707) 546-8742 or email
Hours: Monday-Friday: 9 AM - 5 PM | Closed Wednesday before 10:30 AM and Saturday & Sunday.

Contact Us

Administrative Office:
50 Santa Rosa Ave
Suite 410
Santa Rosa CA 95404
Phone:  (707) 546-7097

Patron Services | Box Office:
Phone: (707) 546-8742


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