b'For Your InformationThe Santa Rosa Symphony Patron Services Office is located in downtown Santa Rosa at 50 Santa Rosa Avenue, on the first floor of the Bank of Marin building . Open: Mon-Fri . 9:00 am - 5:00 pm; Closed Wed . before 10:30 am, Sat . and Sun . .Administrative Offices are on the 4th floor . Hours are Monday through Santa RosaFriday, 9:00 am to 5:00 pm .Symphony Ticketing FAQPatron Services: (707) 546-8742 Ticket Refunds: Tickets are non-refundable . EMAIL: Ticket Exchanges: You may exchange your tickets for another performance tickets@srsymphony.org in the same set (subject to availability) .Purchase tickets online:Subscription Ticket Exchanges: Subscribers receive FREE ticket exchang-srsymphony.org es when requested by 5:00 pm on the Thursday prior to concerts . A $4 per ticket fee applies thereafter .Administrative Office: Single Ticket Exchanges: The flexibility of exchanging tickets is available to (707) 546-7097 single ticket patrons for a $4 per ticket fee .50 Santa Rosa Avenue, Exchange Procedure: Seating is subject to availability . Santa Rosa, CA 95404Bring ticket(s) in or mail them to the SRS Patron Services office, or;Email an image of your torn ticket(s) .When exchanging your tickets, please include your daytime phone number and the performance day and date of the concert you wish to exchange into . When a ticket exchange includes an upgrade to a higher-priced seat, the differ-ence will be collected . Refunds are unavailable for exchanges into lesser-priced performances or seats . Please include your credit card information to cover fees or seat upgrades . For best seating, we encourage you to exchange your tickets as early as possible . Exchanges are not available for past performances or a different concert set . Lost Tickets: There is a $2 per ticket fee to reprint lost tickets . Please call Patron Services as soon as you notice your tickets have been lost and we will issue new tickets .Ticket Return & Donations: If you are unable to attend a concert, you may return your tickets to the Symphony for resale . We must receive your tickets no later than 5:00 pm on the Thursday prior to concert weekends in order to issue a ticket donation receipt . If we receive your tickets after the deadline, you may be eligible for a ticket donation, but only if your tickets are resold . Your Concert ExperienceAccessible Seating: Available on all three levels of Weill Hall . There is an elevator from the Grand Lobby to the Choral Circle and Balcony . This venue 64Santa Rosa SymphonyRESIDENT ORCHESTRA|WEILL HALL, THE GREEN MUSIC CENTER'