Ticket Policies & FAQs
- All tickets are non-refundable.
- Programs, dates, artists and prices are subject to change without notice.
- Classical Series & Discovery Series performances are appropriate for children seven and older.
- Family Series performances are appropriate for all ages.
- All patrons, regardless of age, must have a ticket.
- Seating is subject to availability.
Ticket Exchanges
All tickets are nonrefundable however you may exchange your tickets for another performance in the same concert set. Seating is subject to availability. Exchanges are not available for past performances or a different concert set. Please note: tickets cannot be exchanged once the concert has passed.
Subscription Ticket Exchanges:
All subscribers receive FREE ticket exchanges (for same-priced seats) when requested by 5:00 pm on the Thursday prior to concerts. A $4 per ticket fee applies thereafter.
Single Ticket Exchanges:
The flexibility of exchanging tickets is available to single ticket patrons for a $4 per ticket fee. Please call Patron Services to exchange. (707) 546-8742.
How to Exchange Tickets
Seating is subject to availability.
Mail torn tickets to the SRS Patron Services Office or email your torn tickets to tickets@srsymphony.org.
When a ticket exchange includes an upgrade to a higher-priced performance or seat, the difference will be collected. Refunds are unavailable for exchanges into lesser-priced performances or seats. Please include your credit card information to cover fees or seat upgrades. For best seating, we encourage you to exchange your tickets as early as possible. Exchanges are not available for past performances or a different concert set.
Ticket Donation
If you are unable to attend a concert, you may return your tickets to the Symphony for resale. We must receive your tickets no later than 5:00 pm on the Thursday prior to concert weekends in order to issue a ticket donation receipt. If we receive your tickets after the deadline, you may be eligible for a ticket donation, but only if your tickets are resold. If we are able to convert your tickets into a donation, we will email you the receipt within 48 hours. Please note: tickets cannot be returned for a donation once the concert has passed.
Lost Tickets
 If your tickets are lost, please notify the Symphony Patron Services Office as soon as possible. There is a $2 fee per ticket to reprint. Reprinted tickets will be held at Will Call. Please call (707) 546-8742.
Children at the Symphony
Attending the symphony as a family is a great way to spend time together, but live music is appreciated in a quiet environment and Classical Series concerts tend to be too long for young children. Children seven and over are welcome at both the Discovery series rehearsals and Classical series concerts at Weill Hall at the Green Music Center. Infants and children under seven are not allowed at Classical Series concerts or Discovery Series rehearsals.
We encourage families with very young children to attend the Symphony’s Family Series concerts on Sundays at 3:00 pm. These performances, created especially for children, are appropriate for all ages and are approximately one hour in length. We offer three family concerts during the season and each includes an Instrument Petting Zoo beginning at 2:00 pm in the lobby of Weill Hall at the Green Music Center.
Classical Series concerts and Discovery Series rehearsals are appropriate for ages 7 and up. No one under the age of 7 will be allowed.
Family Series concerts are appropriate for all ages. All patrons, regardless of age, need a ticket to enter.
Youth Ensemble concerts are appropriate for all ages.
Any person exhibiting unruly behavior at any of the Symphony’s performances will be asked to leave. All patrons, regardless of age, need a ticket to enter the performance venue.
Photo by Susan and Neil Silverman Photography