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Tickets Policies & FAQ


Attention symphony subscribers

We understand that you purchased tickets for live concerts, but we are very excited for you join us on this virtual journey, experiencing a season like no other. Your subscription tickets are your access to Santa Rosa Symphony orchestral virtual concerts, special virtual soloist recitals and more! If access to these virtual performances is not possible, the SRS kindly asks that you convert your tickets to a donation which will allow us to sustain our ability to bring great musical performances to our community and music education programs to 30,000 young people annually. Thank you for your support and commitment—we are truly grateful.

If you would like a tax-deductible benefit for your tickets, to take advantage of the CARES Act, please reach out to us by October 2, 2020. Did you know the CARES Act allows up to $300 in charitable donation—even if you don’t itemize? To take advantage of this, please contact SRS Patron Services at (707) 546-8742. Please leave a message and a Symphony representative will call you back by the next business day.


Ticket Policies

 
  • All tickets are non-refundable.
  • Programs, dates, artists and prices are subject to change.
  • Classical Series & Discovery Series performances are appropriate for children seven and older.
  • Family Series performances are appropriate for all ages.
  • All patrons, regardless of age, must have a ticket.
  • Seating is subject to availability.

Ticket Exchanges

All tickets are nonrefundable however you may exchange your tickets for another performance in the same concert set. Seating is subject to availability. Exchanges are not available for past performances or a different concert set.
 
Subscription Ticket Exchanges:
All subscribers receive FREE ticket exchanges (for same-priced seats) when requested by 5 PM on the Thursday prior to concerts. A $4 per ticket fee applies thereafter.
 
Single Ticket Exchanges:
The flexibility of exchanging tickets is available to single ticket patrons for a $4 per ticket fee.

How to Exchange Tickets

Seating is subject to availability.

Bring tickets in or mail torn tickets to the SRS Patron Services Office or email your torn tickets

When a ticket exchange includes an upgrade to a higher-priced performance or seat, the difference will be collected. Refunds are unavailable for exchanges into lesser-priced performances or seats. Please include your credit card information to cover fees or seat upgrades. For best seating, we encourage you to exchange your tickets as early as possible. Exchanges are not available for past performances or a different concert set. We are unable to process ticket exchanges over the phone.

Ticket Donation

If you are unable to attend a concert, you may return your tickets to the Symphony for resale. We must receive your tickets no later than 5 PM on the Thursday prior to concert weekends in order to issue a ticket donation receipt. If we receive your tickets after the deadline, you may be eligible for a ticket donation, but only if your tickets are resold. Donation acknowledgements will be mailed within two weeks after the performance.
 
To return/donate your tickets, bring or mail them to the SRS Patron Services Office or fax or email a copy of your torn tickets.  Please be sure to include your name and phone number on any correspondence.

Lost Tickets

If your tickets are lost, please notify the Symphony Patron Services Office as soon as possible. There is a $2 fee per ticket to reprint. Reprinted tickets will be held at Will Call. Please call (707) 546-8742.

Children at the Symphony

Attending the symphony as a family is a great way to spend time together, but live music is appreciated in a quiet environment and Classical Series concerts tend to be too long for young children. Children seven and over are welcome at both the Discovery series rehearsals and Classical series concerts at Weill Hall at the Green Music Center. Infants and children under seven are not allowed at Classical Series concerts or Discovery Series rehearsals.
 
We encourage families with very young children to attend the Symphony’s Family Series concerts on Sundays at 3 PM. These performances, created especially for children, are appropriate for all ages and are approximately one hour in length. We offer three family concerts during the season and each includes an Instrument Petting Zoo beginning at 2 PM in the lobby of Weill Hall at the Green Music Center.
 
Classical Series concerts and Discovery Series rehearsals are appropriate for ages 7 and up. No one under the age of 7 will be allowed.
 
Family Series concerts are appropriate for all ages. All patrons, regardless of age, need a ticket to enter.
 
Youth Ensemble concerts are appropriate for all ages.
 
Any person exhibiting unruly behavior at any of the Symphony’s performances will be asked to leave. All patrons, regardless of age, need a ticket to enter the performance venue.
 

 

TICKET FAQ

 

What are the Patron Services hours and where are you located?

The Santa Rosa Symphony’s patron services office is located at 50 Santa Rosa Avenue, Santa Rosa. We are on the first floor of the Bank of Marin building, directly across from the Roxy movie theater. Entry is through exterior doors, in the rear, on the north and south sides of the building.

The Patron Services Office is open: M, T, TH, F - 9 AM - 5 PM  |  W - 10:30 AM - 5 PM.  We are closed on Saturdays and Sundays.

PLEASE NOTE: The Santa Rosa Symphony administrative and patron services offices will be closed until further notice due to COVID-19. Symphony staff, working from home, continue to monitor voicemails, email and mail.

For staff phone numbers and emails, click here.

You can purchase tickets through our website 24/7.  Our box office opens at Weill Hall 1-1/2 hours prior to the concert.

What holidays are you closed?

Santa Rosa Symphony Patron Services offices will be closed on the following holidays:
Martin Luther King, Jr. Day - Monday, January 20, 2020
Memorial Day - Monday, May 25, 2020
Independence Day - Friday, July 3, 2020
Labor Day - Monday, September 7, 2020
Thanksgiving - Thursday, November 26 and Friday, November 27, 2020
Christmas - Thursday, December 24 and Friday, December 25, 2020
New Year's Day - Thursday, December 31, 2020 and Friday, January 1, 2021

How can I purchase tickets?

Tickets are available on our website, in person, mail or phone. Subscriptions are available by calling or visiting the Patron Services Office (707) 546-8742. Please see above for office hours. Subject to availability.

If I buy tickets on-line, can I pick my own seats?

YES! Picking your own seats is easy, once you know how.

The first step is to select your preferred section for where you want to sit and the number of tickets you wish to purchase, then click, "Choose Your Seats." Our software will pick the best seat(s) based upon a pre-determined algorithm.

If you don't like the seat(s) the software selected, you can easily change them to your preferred seats. Using the arrows below the map, find the section you want, click on the seat(s) you want until you see a purple box around them, then click, "Change to Newly Selected Seats." It may take a moment, then you will see your seats above. You can repeat this as many times as you wish. Once you are happy with your seats, click, "Add Tickets to Shopping Cart." Proceed to check out.

What if I buy on-line but don't have a printer to print the tickets?

Not to worry, we have new scanners that can scan from your cell phone. Once you purchase your ticket(s), you will receive an email with the ticket(s) attached as a PDF. Simply have the electronic PDF(s) ready on your phone and let the scanners do the rest!

Please note: the scanners can only read the original PDF not a screen shot of the ticket(s).

Can I purchase tickets at the concert?

Yes. Single tickets can be purchased on the day of the concert at the venue beginning 90 minutes prior to the performance start-time, subject to availability. Ticket fees do not apply to tickets purchased at the concert venue.

What types of payments do you accept?

We accept cash, checks, American Express, Discover, MasterCard and VISA. Checks should be made payable to Santa Rosa Symphony.

Who should I contact if there is a problem with ordering tickets on-line?

You can reach us at (707) 546-8742 or email Patron Services during normal business hours. Please note: Patron Services is closed Saturdays and Sundays.

Can I purchase Santa Rosa Symphony tickets through a third-party vendor?

The Santa Rosa Symphony is not responsible for tickets purchased through unauthorized third parties such as ticket brokers or online outlets. Tickets purchased from third parties may not be valid and unusable for admittance, and we cannot replace lost or stolen third-party tickets. Tickets purchased from third parties may be priced much higher than the ticket's actual face value, and we will be unable to contact holders of such tickets about program changes or cancellations.

Why do I have to pay a ticket fee?

The Santa Rosa Symphony is dedicated to providing our patrons with the best possible experience. With this in mind, all of our ticketing is managed by our own in-house box office. The convenience fees charged (one of the lowest in the area) help us offset many costs, including processing and/or mailing your tickets, maintaining and improving our online ticketing software, maintaining and improving the ticketing system on our website, and the costs associated with ecommerce transactions. When you purchase your tickets in person at our Patron Services Office or at the door, we waive all ticket convenience fees.

What are the benefits of being a subscriber?

Guaranteed seating for all 7 Classical Series Concerts
As a subscriber, you’re assured the same great seats for every performance in your series. You receive all your tickets in advance and won’t have to wait in line or risk missing a sold-out performance. You will also receive a 15% discount on single ticket purchases to the Classical Series concerts.

Seat renewal privileges
For as long as you continue your subscription, you have the opportunity to renew the same seats and series.

Highest priority consideration for seat upgrades
If you decide to change your series or seats, your request is given the highest priority and is handled before new orders are filled.

Savings
Subscribers save up to 20% over single ticket buyers.

Advance Tickets
Subscribers have the first opportunity to buy tickets for exciting special events.

Free Ticket Exchanges
In the event that you cannot attend a concert, you may exchange your tickets for another performance within the same set (subject to availability). Ticket exchanges are free (for same-priced seats) when requested by 5 PM on Thursday of concert weekends. After 5 PM on Thursday of concert weekends, there is an additional $4/ticket exchange fee.

Special Restaurant Discounts
Along with your tickets, you will receive a special subscriber card entitling you to valuable discounts at great area restaurants as well as a discount for additional Symphony tickets.

Do you offer student rush tickets?

Yes. We offer discounted Student Rush tickets 1 hour prior to Classical Series performances for $10 per ticket, subject to availability. Please be prepared to show your current student I.D. or schedule of classes. Student Rush tickets are only available at the door.

Do you offer group discounts?

Yes! Enjoy the Santa Rosa Symphony with friends and family and share the musical experience of a lifetime. Groups of ten or more receive discounted tickets (some restrictions apply). To purchase group tickets, contact Brenda Fox, Patron Services Manager at (707) 546-8742 or email.

Do you have Gift Certificates available for purchase?

Yes! Gift Certificates are available for purchase in any denomination at the Patron Services Office, by calling (707) 546-8742 or on our website.

Are there any special discounts for children?

YES! We want you to bring your children, ages 7-17, to our Classical Series performances without breaking the bank. You can receive ONE complimentary youth ticket when you purchase ONE adult ticket to any Classical Series concerts. Ages 7-17 years of age. Good for Classical Series concerts only.

To receive your One-For-One, please call the SRS Patron Services office (707) 546-8742 (not available on-line.)





Banner photo by Colin Talcroft

Contact Us

ATTENTION: Symphony offices are currently closed due to COVID-19. Symphony staff, working from home, continue to monitor voicemails, email and mail.

Administrative Office:
50 Santa Rosa Ave, Suite 410
Santa Rosa, CA 95404
Phone:  (707) 546-7097

Patron Services:
Phone: (707) 546-8742
E-mail: tickets@srsymphony.org

 

Request A Season Brochure

tickets@srsymphony.org