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Resident Orchestra at the Green Music Center

Renew Online - Starting July 6th


Renew your 7-concert Classical and Family Series subscriptions online!  If you have trouble renewing all seven concerts on-line, please contact Patrons Services at: (707) 546-8742 or email.

Click here to download instructions
Click here to renew now


WHAT CAN BE RENEWED ONLINE

  • 7-Concert Classical series subscriptions renew with same seats (no seat/day change requests)
  • Family series subscriptions renew with same seats (no seat change requests)

WHAT SUBscriptions CANNOT BE RENEWED ONLINE

  • 7-Classical series subscriptions with seat/day change requests
  • 7-Classical PLUS or HYRBRID series
  • Mini series
  • Come As You Can (CAYC) series 
  • Discovery series 

To renew Mini, CAYC or Discovery, please fill out the form you received with your renewal packet and send it with payment to: 50 Santa Rosa Ave, Suite 410, Santa Rosa, CA 95404 OR call SRS Patron Services (707) 546-8742.

WHAT TO DO BEFORE YOU RENEW ONLINE

  • Have your form handy.
  • Review your email address that is printed on the renewal form. You will login with this email.
  • An email indicates you have an on-line account, even if you have never set one up.
  • Enter your password, if you have one. If not, see below.

HOW TO RENEW ONLINE

STEP 1

  • To begin the process: click here
  • Click the blue button, “Login to renew existing subscriptions.” Enter the email address on the form and your password, click the green button, “Login.”
  • If you do not know your password, click the orange button, “Forgot my Password” and follow the instructions. If you have trouble resetting your password, please call the SRS Patron Services and leave a message for a return call (707) 546-8742.
 

STEP 2 – SEASON SUBSCRIPTIONS

  • Once you log in, your season subscriptions will be listed.
  • Carefully review your subscription(s) and if all is satisfactory, click the green button, “Renew.”

PLEASE NOTE: If you click the red button, “Cancel Subscription” by accident, please call SRS Patron services and we can reset it for you. Don’t worry!


STEP 3 – SHOPPING CART

  • Clicking “Renew” will put all concerts in your series in a shopping cart. Please review carefully.
  • If renewing Parterre Box 3-9 or Balcony Center Rows A or B, the required donation will automatically be added to your cart at the top. This cannot be deleted.
  • If you are renewing Parterre Box 1, 2 or 10 or Balcony Center Rows C or D, the requested donation will be added at the top. If you want to include the requested donation, leave the donation as is. If you do not, you may remove the donation by checking the box next to the donation and then at the bottom, click the red button, “Remove.”
  • Subscription handling fees are required and are automatically added. Fees cannot be removed.
  • If you would like to include a donation for the 2020-2021 season with your order, please click on “.”
  • Once you have everything in your cart you wish to purchase, please click the green button at the bottom, “Checkout & Pay.”
 

STEP 4 A – Step 1 of 3: provide credit card information

  • If you would like to pay with a Gift Certificate, please click the blue button at the top left corner, “Redeem with a Pass/Gift Certificate.” You will need to have the control number and password. Follow the instructions.
  • Payment Method: Select card type
  • Card Number: Enter your credit card number
  • Select the Month and Year
  • Name on card: Enter the name exactly as it appears on the card
  • Enter the 3 or 4 digit security code
  • How Did you Hear About Us?: Select Season Renewals
  • Comments: optional
  • Check the box at the bottom in the yellow box to indicate you have read and accept all Terms and Conditions of Sale. Click the green button, “Continue to Step 2 of 3”
     

STEP 4 B – Step 2 of 3: confirm that your card can be charged now

  • Click green button, “Charge $XX USD to my credit card NOW.
     

STEP 4 C – Step 3 of 3: Order #XXXXXX Successful

  • This screen will display your order. You will receive a confirmation receipt via email.
  • You may also print the receipt from this screen. Click the orange button on the left, “Print Receipt.”

Please disregard the button to print tickets. Season tickets will be mailed.

Please disregard the attached ticket pdf you will receive in the email confirmation.





Banner photo by Susan and Neil Silverman Photography
 

Contact Us

ATTENTION: Symphony offices are currently closed due to COVID-19. Symphony staff, working from home, continue to monitor voicemails, email and mail.

Administrative Office:
50 Santa Rosa Ave, Suite 410
Santa Rosa, CA 95404
Phone:  (707) 546-7097

Patron Services:
Phone: (707) 546-8742
E-mail: tickets@srsymphony.org

 

Request A Season Brochure

tickets@srsymphony.org